Stethoscope

Oxford Road Medical Centre | 25 Oxford Road | Burnley | Lancashire | BB11 3BB | telephone 01282 731 650

Oxford Road Medical Centre

 

 

 

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Attached Staff

The Surgery is also serviced by Community Staff such as, District Nurses, Health Visitors and Community Midwives. Please navigate to our Community Staff Page for more details.


Confidentiality

Practice Staff are bound by the same confidentiality rules as Doctors. We comply fully with the Data Protection Act 1998 and Freedom of Information Act 2000.

The Surgery has a copy of Patients’ Rights and Responsibilities for you to access.


Doctors and Staff

The Doctors

Dr Martin Edward Astle MB ChB (Manchester 2002)
Dr David Cliff MB ChB (Liverpool 2001)

Primary Healthcare Team

Practice Nurse

Sister Kathryn Taylor-Bates RGN

The Practice Nurse is available by appointment, she can also offer telephone advice and also undertakes a wide range of procedures including:

  • Cervical Smear Tests
  • ECG’s
  • Ear Syringing
  • Injections
  • Routine Immunisations
  • wound dressings
  • Travel Vaccinations
  • Advice concerning minor ailments and injuries

She is particularly concerned with Preventing Disease and promoting good health.  There are Nurse-Led Clinics providing information and monitoring for those with Diabetes, Asthma and High Blood Pressure.

Health Care Assistant

The Health Care Assistant works closely with the Doctors, Practice Nurses, District Nurses and the Health Visitors.

Practice Manager

Sue Carr

The Practice Manager is responsible for the smooth and efficient running of the Surgery and the administration of the Practice.  If you wish to make any enquiries, or have a comment about the service we provide, the Practice Manager will be happy to help.
Sue can also be contacted via email at: [email protected]

Administration Staff

Receptionists

Hazel Stott Senior Receptionist

Hazel and our Team of Receptionists are your first point of contact, they have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the Receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our Receptionists also have a right to be treated courteously by you. We can offer a degree of privacy in a separate room if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the Reception desk until your turn.

When telephoning for medical attention the Receptionist may ask you for a few details.  All Reception Staff are fully trained and ask for these details in order that we can help you in the most appropriate way.  Our Receptionists are very busy at certain times of the day and we ask that you be patient. The Receptionists ease the flow of patients for the Doctors, Nurses and Health Professionals and keep the Practice running smoothly.   They are here to help you.

Sometimes they may need to ask for further details.   They are not being nosy and are bound by the same rules of confidentiality as the Doctors and Nurses.   All medical information, which is held on your behalf, is governed by the Data Protection Act and Staff are vigilant in ensuring that only essential information is made known to other Practice Staff.

Receptionists are the engine house of the surgery, doing a wide range of administrative jobs, answering telephone calls and greeting patients at the counter.  At times there may be slight delays so please be patient until they can attend to you.

Secretary

The Practice employs a Medical Secretary who supports the Doctors and Practice Manager and is happy to help with enquiries.