Appointments are available daily for those patients who wish to see a Doctor on the same day who feel that they have an urgent medical problem. In these cases patients are asked to contact the Surgery before 9:00am if possible. For urgent medical problems a Doctor will always see you on the same day. However, we are unable to guarantee the Doctor of your choice.
Appointments are usually for ten minutes unless it is for minor Surgery or a medical examination, which takes longer. Please inform the Receptionist if this is the case.
Routine appointments can be made up to one month in advance. This enables us to offer an appointment at a time more suitable for those patients that require them.
Method of obtaining an appointment
Calling the Surgery
Please call our surgery number on 01282 423603 to book an appointment.
Electronic Booking System
You can also book a routine appointment with a doctor through our electronic booking system. Please ask at reception for an online Registration Form. If you are a registered user of this online service, please click on the link below. You will be directed to Patient Access.
It has become apparent over time that Open Surgeries are not being used for the purpose for which they were intended, ie urgent problems only. Consequently the number of people attending Open Surgeries has now reached a point where it has become unsustainable. We are aware that ‘Open Surgery’ is very popular with patients but patient safety has become an issue and it was felt that those patients attending with emergency problems were not being given enough time to be dealt with fully.
It has therefore been decided that with effect from 1 April 2015, there will no longer be an Open Surgery on Friday Afternoons and this will be changed to ‘Urgent Book on the Day’ Appointments only with a surgery from 3:30pm until 5:00pm. Monday morning Open Surgery will be changed to an ‘Urgent Care Clinic’ where patients with emergency problems will still be seen without an appointment from 8:30am until 10:00am. Anyone attending this clinic inappropriately will be sent away and told to make a routine appointment.
We apologise for any inconvenience this may cause but patient safety is paramount to the practice. If you have any questions or concerns, please ask to speak to the Practice Manager.
DRS ASTLE & CHOWDHURY
Urgent cases are seen on the same day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you do not require an appointment within two working days, you also have the option to book up to 4 weeks in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within two working days.
We aim to offer a personal and efficient service by offering both pre-bookable appointment sessions and “same day access” sessions. It would be appreciated if ‘non working’ patients could leave early morning and late appointments for people at work who have difficulty coming during normal working hours.
PLEASE REMEMBER TO CANCEL YOUR APPOINTMENT IF YOU ARE UNABLE TO ATTEND. WE CAN THEN OFFER THAT APPOINTMENT TO ANOTHER PATIENT.
Advice and Information by Telephone
All the Doctors are quite happy to talk to you on the telephone for advice. The most convenient time is usually between 11:00am and 11:30am.
Appointments for the Nurse
We operate a booked appointment system for all clinics. When booking your appointment please let Reception know what your appointment is for, so that they can advise you when would be the best time for you to come and the length of appointment you require.
Nurses are available by appointment for:
- blood tests
- ear syringing
- skin infections
- wound dressings and minor injuries
The Nurses also give advice on asthma, diet, diabetes, smoking cessation and weight management.
The Surgery is fully equipped for disabled access, including toilet facilities.
For patients who are too ill to come to the surgery, a home visit can be arranged. Requests for home visits should be made before 10.30 am on the day, as this will help the Doctor plan his/her visits. When you request a visit, the Receptionist will ask for full details of the patient's name, address, age and telephone number and the reason for the visit. This enables the Doctor to deal with the more urgent visits promptly.
Please note that home visits are at the discretion of the Doctor. Please do not ask the Doctor to call unless the patient is genuinely too ill to come to the surgery. Please leave home visits to those who really need them. If the patient has a temperature or rash, coming to the surgery will do no harm and will not endanger others, but please inform the Receptionist on arrival.
During Surgery hours an emergency is a medical problem that needs attention within 30 minutes. After hours it is a medical problem that cannot wait until the surgery opens.
What to do when the Surgery is Closed
If you need to see a doctor urgently when the surgery is closed, please call 1-1-1 to access the NHS 111 Service. NHS 111 is free to call from landlines and mobiles.
This service is for urgent medical situations only - if you, or a member of your family, become ill and you are concerned. It is not for routine enquiries, such as booking an appointment with your GP, repeat prescriptions, test results, etc.
If you have a life threatening medical emergency, please dial 9-9-9.
If you are calling on behalf of someone else please have relevant information available, such as:
- date of birth
- current medication
- name of their GP.
If considered necessary you will be referred to a duty Doctor or Nurse Practitioner who will contact you and, either give further telephone advice, or ask you to attend a local centre or in appropriate circumstances visit you at home.
NHS 111 Service offers free health information and advice 24-hours a day. For deaf people and those hard of hearing, a telephone service is available on 0845 606 4647. If English is not your preferred language you can choose to use a confidential translation service.